JNR Spotlight: Beverly Laing Golf Tournament, 5K and Wellness Day

128 people from all aspects of the hospitality industry, close family and friends joined together to celebrate a day of wellness in honor of Beverly Laing, MPI President, who left us suddenly last November.  The event was held on Monday, March 23, at the Los Coyotes Country Club in Buena Park and organized by the MPI Southern California Chapter (MPISCC), where Beverly previously served on the Board of Directors before becoming President, and American Golf Corporation.

The day kicked off with a 5K Walk/Run where participants could enjoy the fresh air and beautiful scenery, followed by a Skills Challenge, Putting Contest and Golf Clinic for the 69 golfers in the group.  A bountiful BBQ lunch followed the morning challenges to provide the energy for the fun and educational afternoon activities.

The golf enthusiasts took part in a fabulous golf tournament that finished at the sponsored bar. JNR sponsored the 7th hole in honor of Beverly’s association and time spent at JNR Incorporated where she was a Senior Account Manager.

The “non-golfers” headed to a range of wellness seminars and exercise classes. There was something for everyone with classes that included Fitness is Simple – What, Why and How of getting and staying healthy, Living a Balanced Life – an exploration of your unique mind/body personality types, Yoga on the Green and the “Insanity” Workout.

The flawless day was capped off with a beautiful sunset networking reception followed by dinner and awards.  Funds raised from this wonderful event went towards the MPI Foundation Education Endowment, which in turn comes back to the chapter for educational programming.

 

Beverly, you are missed by all at JNR.

 

By JNR Incorporated

Written by Diane Herrmann,  Vice President of Operations

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JNR Incorporated is a results-based, globally recognized leader that specializes in creating custom travel, meeting, event, prepaid card and merchandise programs that motivate, engage and inspire the employees, customers and channel members of our clients. We have over 30 years of experience working with Fortune 500 companies of many diverse industries. Our programs are tailored to fit the specific needs of marketing, sales, management and human resource professionals. The unique solutions we apply are measurable and proven to increase performance, loyalty and revenues.

 

 

Richard Branson Thinks Hospitality and Tourism Industry Can Tackle Global Water Crisis

The Hospitality and Tourism Industry is significant to our interests here at JNR. It is the field where we join other companies to deliver our incentive travel programs, meetings and events. Branson believes in this industry, driving change in environmental, health and economic issues is also good for business.

The issue the Hospitality and Tourism Industry is being called to address: providing the world access to safe and clean water. Through this transformation, the industry stands to benefit across its triple bottom-line: people, planet, and profits.

A recent article published by Richard Branson describes the severity of the global water crisis.

“Every year, more people die from water-related diseases than killed from all forms of violence, including war.”

One billion people lack access to safe water. Last year, one billion people traveled. Why not leverage the power of the Hospitality and Tourism Industry to solve the world water crisis?

Branson, no stranger to humanitarian projects himself, has formed a partnership with his company Virgin and WHOLE WORLD Water, an organization that is attempting to unite with the Hospitality and Tourism Industry to create solutions that drive change on water issues.

The company has been helping hotels, resorts restaurants and hospitality groups filter and bottle their own water and then use a percentage of the proceeds to support local water projects. Approximately 200,000 plastic bottles will be saved annually by implementing this program on Necker Island (Branson maintains a home there) alone.

Branson feels the hospitality industry plays a major role in fixing this problem and that it could set an example for other industries to follow:

“It is estimated that with scale, the hospitality and tourism industry can contribute $1 billion per year or more to help eradicate this problem. United, the industry has the opportunity to set a precedence for other sectors to follow.”

JNR is dedicated to helping our clients implement CSR programs in conjunction with our travel programs and events to preserve and improve our planet and the lives of those who inhabit it. Please send us an email at jnrinfo@jnrcorp.com today to discuss how you can create a change within your programs.

Suggested Reading:

“From ‘Me’ to ‘We’: The Power of Corporate Social Responsibility in Incentive Programs”

JNR Program Participants Revamp a Mexican School

By JNR Incorporated

Written by Kristopher Hewkin

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JNR Incorporated is a results-based, globally recognized leader that specializes in creating custom travel, meeting, event, prepaid card and merchandise programs that motivate, engage and inspire the employees, customers and channel members of our clients. We have over 30 years of experience working with Fortune 500 companies of many diverse industries. Our programs are tailored to fit the specific needs of marketing, sales, management and human resource professionals. The unique solutions we apply are measurable and proven to increase performance, loyalty and revenues.

Photo: “Sir Richard Branson” by Jarle Naustvik is licensed under CC By 2.0

The Importance of On-Site Staff to Meetings, Events and Incentive Travel – Part One

JNR has planned and operated thousands of programs throughout our three decades of being in this industry and although hundreds of hours go into planning every aspect of an event, meeting or travel program, we would not have had the unmatched level of success that we have had if it was not for our talented and experienced on-site team. We are committed to creating breathtaking and memorable business meetings, corporate events and incentive trips that best meet our client’s goals and needs. We understand that you can create the perfect company event on paper, but if things go wrong on-site, none of that matters. That is why we are proud to release our three-part series on The Importance of On-Site Staff to Meetings, Events and Incentive Travel.

In Part One, we will cover the basics of why expert on-site staff are needed to ensure flawless execution of any event. In Part Two, we will go into detail about how on-site staff can best be utilized in each aspects of a program. In Part Three, we will go over the qualities to look for in a capable on-site staff member and how JNR meticulously screens for only the best.

Meetings, events and incentive travel programs are all implemented and designed to help companies reach business objectives and must add value to deliver maximum return on investment (ROI). At JNR, we listen to the client and ask the right questions to completely understand your company’s objectives and attain measurable goals. From the start, we work within your budget, reinforce your goals to participants and then conduct a comprehensive post event survey in order to measure ROI, allowing you to invest in continuous improvements for future events. This process relies on thorough planning right from the word “go” and impeccable execution when on the field.

So, how does the JNR on-site team achieve this impeccable execution on-site?

1)    Experience

Professional on-site team members work thousands of hours of events every year. They have seen and overcome it all. They have firsthand experience at managing the most intricate of on-site details, are committed and passionate about their jobs and are thoroughly cross-trained with superb attention to detail.

The experience they gain from every program they work increases their dedication to customer care and builds on their understanding of what participants are looking for in an exceptional program.

Travel Directors add value and directly impact the bottom line for a client by driving efficiencies, managing the budget and being the company’s advocate with the venue, vendors and service providers.

Experienced on-site team members reduce the cost to clients by eliminating the use of inexperienced internal staff and ensuring the entire meeting, event or program goes as planned. Unlike corporate administrative staff, JNR’s on-site team, specializes in executing meeting plans and use their knowledge and experience to keep participants and especially the client happy.

2)    Destination Knowledge

Our on-site professionals go to great lengths to know every aspect of the event which includes advanced preparation for the chosen destination. This preparation allows them to stand out to participants as a visible resource to answer questions and help the program stay on track. They are a critical pillar of knowledge for participants in what can sometimes be an unfamiliar situation.

3)    Early Arrival

There are many elements that need to be organized before participants arrive. This is achieved through the Travel Director(s) early arrival. In the days and hours before participants and even the client arrives, the travel director(s) has many crucial jobs including:

  • Setting up the headquarters office
  • Reviewing the meeting manual
  • Receiving and doing a quality control check of supplies
  • Walk-through of venues, restaurants and other sites

Once these jobs have been completed, it is essential that the onsite team collaborate with all contracted suppliers to make sure expectations for a successful execution are understood. It is then that participants will begin to arrive, blissfully unaware of the background workings that have taken place to achieve the amazing event they are about to experience.

4)    They Seamlessly Work Together

Each member of the on-site team may have different areas of responsibility, but ultimately they work together as a team moving towards the big picture of a flawless event.

Lead Travel Directors are usually assigned to specific areas of responsibility including:

  • VIP Service
  • Rooms
  • Food and Beverage
  • Transportation
  • Meetings
  • Activities
  • Hospitality Desk
  • Amenities

The other members of the on-site team report to the lead Travel Directors for the duration of the event.

Although responsibilities are usually assigned to specific team members, all on-site team members are empowered to jump in whenever they are needed, guaranteeing that every aspect of the program runs smoothly, on time and on budget.

They have real-world experience of industry best practices and can anticipate, plan and react to any issues without missing a beat.

Every organization has important internal and external stakeholders at their meetings, events and travel programs and so it is imperative that the months of impeccable planning turns into a reality when finally operated. Professional on-site teams are an insurance policy for your investment to ensure each meeting, event and travel program runs as smoothly as planned, keeping costs in check and sending participants home happy.

If you would like more information on how JNR can not only plan an amazing event, meeting or travel program for you but also deliver on the execution with our trusted on-site team, please call us at 949.476.2788 or email jnrinfo@jnrcorp.com. Check back next week for Part Two of our series on The Importance of On-Site Staff to Meetings, Events and Incentive Travel where we will expand on how on-site staff can best be utilized in each aspects of an event, meeting or program. Part Three will be released the following week and will explain the qualities to look for when hiring a capable on-site staff member and how JNR meticulously screens for only the best.

 

By JNR Incorporated

Written by Stephanie Thomas with insights from LuAnn Jalet, Chief Operating Officer at JNR.

 

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JNR Incorporated is a results-based, globally recognized leader that specializes in creating custom travel, meeting, event, prepaid card and merchandise programs that motivate, engage and inspire the employees, customers and channel members of our clients. We have over 30 years of experience working with Fortune 500 companies of many diverse industries. Our programs are tailored to fit the specific needs of marketing, sales, management and human resource professionals. The unique solutions we apply are measurable and proven to increase performance, loyalty and revenues.

Meetings Spotlight: State of the Meetings Industry Summer 2014

Every quarter, Meeting Professionals International (MPI) publishes a comprehensive report that takes the pulse of the meetings industry and summarizes their findings for all interested parties to see. The summer edition of this report has arrived and represents an extremely valuable resource for meeting planners, like ourselves, and many others who rely on corporate meetings and events to achieve various business goals such as increasing sales and encouraging collaboration among teams.

Finding creative ways to do more with fewer resources and lower budgets remain the primary struggle for meeting planners. One meeting planner claimed that her client was looking to spend 50% less on their meeting, yet expected the same outcomes! Does this sound familiar?

One immediate solution is to utilize the more affordable end of the favored hotel brand for your big meeting.  This provides a sense of security to attendees that have become familiar with the trusted brand from previous events without causing a sense of alarm from perceived budget cuts.  Forgoing event entertainment is another common way to meet stringent budget constraints. Many businesses are attempting to focus more on content and less on frills, optimizing meeting success and decrease expenditures.

Overall Industry Statistics of Note

  • 13% are holding more regional meetings in an effort to reduce travel costs
  • 22% are compressing more meetings into less time
  • 9% are focusing more on meeting design
  • 13% are using more technology
  • 10% are using lower-cost suppliers
  • 11% are seeking innovative suppliers
  • 9% are outsourcing
  • 52% predict that their meeting budget will increase

Meetings overall are predicted to increase but unfortunately, budgets are not growing at a proportionate rate. Virtual meetings are climbing twice as fast (3.9%) as face-to-face meetings (2%), which is creating new challenges.

As costs rise on practically everything needed to plan a successful event – transportation, audio visual equipment, room nights, meeting rooms, food and beverage – meeting planners must harness their creativity more than ever to fall within budget restrictions while delivering a meeting that meets client standards.

Another interesting challenge for meeting and event planners is the existence of a “seller’s market” when it comes to hotel space reservations. A growing lack of venue availability has lead to a small supply of open space. This small supply coupled with a strong demand is leading to dramatic price increases.

Being a meeting planner in 2014 is tough, there is no way to sugar coat it. It is now more important than ever to employ the services of an experienced meeting planner who is not fazed by the challenges present.

Despite the tricky conditions existing in the meetings industry today, JNR is thriving as a boutique agency that delivers some of the most raved about events. Our experts are able to negotiate lower rates and secure venue availability even in peak meeting seasons due to our long-standing relationships with hotels, venues and other trusted partners. We have the know-how to book spaces for meetings or incentive travel programs even when everything appears to be full.

Give us a call at 800.343.4546, visit our website or send us an email at jnrinfo@jnrcorp.com today to begin discussing how we can plan your next meeting or event. No matter how big or how small your budget or attendance list is, we can enable you to succeed in achieving your goals. Our 34 years of experience in the industry have helped us develop the relationships and strategy that will ensure the success of your next meeting or event.

Suggested Reading:

“Green Meetings: Why, How and Where to Hold Them”http://blog.jnrcorp.com/green-meetings/

“Cvent’s Top 50 Meeting Destinations in the United States 2014 List”http://www.cvent.com/RFP/DestinationGuide/DGCustomPage.aspx?dgcpstub=06945d34-a4bb-441c-8540-8f55453e46e5&cid=70100000000TRLtAAO

By JNR Incorporated

Written by Kristopher Hewkin

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JNR Incorporated is a results-based, globally recognized leader that specializes in creating custom travel, meeting, event, prepaid card and merchandise programs that motivate, engage and inspire the employees, customers and channel members of our clients. We have over 30 years of experience working with Fortune 500 companies of many diverse industries. Our programs are tailored to fit the specific needs of marketing, sales, management and human resource professionals. The unique solutions we apply are measurable and proven to increase performance, loyalty and revenues.

Honoring the Women of JNR

In honor of March being Women’s History Month, we would like to take a moment to acknowledge a few of the special women who have been instrumental to the success of JNR over the past 33 years.

LuAnn Jalet: LuAnn has been one of the key contributors to JNR for over 30 years. As Chief Operating Officer, Jalet collaborates with the CEO and department heads to insure that the vision of the company is upheld through high values, top quality, and excellent customer service. Her expertise in optimizing the day-to-day operations of the company by improving systems and processes has been vital to the company’s success.

Vicki Kern: Vicki, our Vice President of Planning, began contributing her expertise to JNR over 16 years ago. She is the woman responsible for dreaming up the amazing experiences for our clients. Kern has worked with a multitude of Fortune 500 entities to provide recommendations, insights and program development. Her imaginative mind and superior creativity have earned the utmost praise from our clients throughout her tenure with JNR.

Gina Gennette: Gina contributes her more than 25 years of experience in direct and channel sales as President of the JNR Debit Card Division. She is responsible for implementing JNR’s state-of-the-art TRACTS platform that provides clients with easy access to real time information and reports. Gina’s direction of the debit card division has allowed a multitude of Fortune 500 entities to administer fast, simple and flexible rewards programs to engage their employees and customers.

Diane Herrmann: Diane is our Vice President of Operations and has been a loyal part of JNR’s team for over 17 years. She is given the challenge of turning the incentive travel and meeting trips into a reality. Herrmann is responsible for insuring that every detail of the event is picture-perfect, and guest’s needs are anticipated. Her tireless attention to detail has long been raved about by our clients.

Jenna Paseka: Jenna, Director of Key Accounts, has been working closely with clients and the JNR team to orchestrate the many details required for event success throughout her 15 years with the company. Her repertoire includes world class incentive travel, large scale business meetings, executive advisory boards and new product launches. Jenna contributes to the hospitality industry as a member of both SITE and MPI, where she has served on the Board of Directors for the Orange County Chapter over the last 2 years. She was named one of the “40 under 40” Industry Leaders to Watch in 2012 by Collaborate Magazine, and was awarded the 2011-12 Planner of the Year by MPIOC.

Beverly Laing: Beverly has over twenty years of corporate and association meeting management experience. She was named “Planner of the Year” in 2008 and “Industry Leader of the Year” in 2010 by the Southern California Chapter of MPI. She currently serves on the MPI Southern California Chapter Board of Directors and is Vice President of Finance. In addition to these accolades, she was nominated as President-Elect for the 2013-2014 MPISCC Board.

Jennifer Bowen: Aside from being an avid marathon runner, Jennifer is a veteran Account Manager who has achieved the prestigious distinction of a being awarded a Certification in Meeting Management (CMM) from MPI. Less than 500 meeting professionals worldwide hold this honor. It requires a minimum of 10 years of experience in the industry, expertise in various key areas of event planning, and a history of continuing education within the discipline.

Heather Duckworth: Heather is the glue that holds the JNR staff together as Director of Human Resources. She has over 10 years of experience with the company and completed her Professional Human Resources Certification (PHR) in 2011. Duckworth continues to increase her knowledge of HR by attending law seminars and monthly webinars. She is also a member of the Society for Human Resource Management (SHRM) and stays on top of industry trends.

Now that you have heard a little bit about some of the women that make JNR so special, we hope you will take a moment to say “thank you” to those who have fueled your organization’s success!