customer loyalty

CUSTOMER SERVICE AT THE HEART OF YOUR BUSINESS STRATEGY WILL  DRIVE OVERALL SUCCESS

CUSTOMER SERVICE AT THE HEART OF YOUR BUSINESS STRATEGY WILL DRIVE OVERALL SUCCESS

Customer loyalty isn’t what it used to be. There has been a significant change in the process that controls business structure brought around by the digital world we live in.  We are all exposed to Internet access 24/7.  As a result, this has intensified competition and completely changed the way people look at products and […]

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Mexican Travel Spotlight: Top Destinations

Mexican Travel Spotlight: Top Destinations

Few locations rival the country of Mexico in the realm of incentive travel and corporate meeting planning. With an abundance of world class resorts offering thousands of square feet of meeting space and services ranging from renowned spas and championship golf courses to crystal clear waters along private beaches, Mexico is truly an enticing destination […]

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Are You Focusing on Customer Retention Enough?

Are You Focusing on Customer Retention Enough?

Increasing customer retention rates by 5% can increase profits by as much as 95% according to the Harvard Business Review. Take a moment to grasp how powerful this statistic is. Despite the fact that there is a massive opportunity to improve company profitability by placing an increased focus on customer engagement and loyalty, many companies […]

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German Spotlight: Microsoft Operates One of the 8 Best New Restaurants in Berlin

German Spotlight: Microsoft Operates One of the 8 Best New Restaurants in Berlin

September features Germany as our destination focus for the month. We started with a recipe for German honey cookies and now, sticking in the culinary realm, we’ll let others do the cooking as we share a list of eight new and innovative Berlin restaurants compiled by Thrillist. We honestly feel you would be remiss in […]

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Incentive Travel Industry Spotlight: 2014’s Positive Outlook

Incentive Travel Industry Spotlight: 2014’s Positive Outlook

Are decreasing travel budgets a thing of the past? We certainly hope so. Since 2008, the incentive travel industry has been privy to the turbulent effects of a fluctuating economy paired with a watchful sentiment towards travel budgets. Program size and duration have scaled down and large, more elaborate programs have become few and far […]

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