New Things Are Happening At JNR…

The last six months have brought about exciting changes at JNR! Our organization is growing in a big way, which is all very good news for our clients. To keep things in perspective, the Prepaid Team proudly wears their 3 S’s on their chest to keep the positive momentum moving forward. Scale. Squad. Swagger.

Scale                                                                      

We are building and scaling our solutions platforms so that we can serve our clients across a broad spectrum of business challenges.

Squad                                                                                                                                                          

Together we can achieve anything. We trust our team to support each other, while holding ourselves accountable to commitments to our employees and clients.

Swagger                                                                                                                                                              

Confidence and class.  We may be smaller than the big guys, but we serve our clients’ needs and help solve their business challenges better than anyone- we are not going to be shy about it.

 

JNR will find the right solution for your organization. Curious? Give us a call to find out how.





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Written by Jewel Pease

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JNR Incorporated is a globally recognized leader specializing in creating custom programs that motivate, engage and reward the employees, customers and channel members of our Fortune 1000 clients. For over 35 years, JNR has designed and delivered a comprehensive suite of solutions including incentive travel, prepaid reward and gift cards, meetings and conferences, events and entertainment, technology solutions and marketing communications.  Our programs produce measurable results and are proven to increase performance, loyalty and revenues.

 

 

 

Time to Get Techie

Our world today is saturated with technology. It is nearly impossible to find a person who does not own a cell phone, tablet, or laptop. Technology has even made its way over to the meeting industry; a room once filled with pens and paper has been replaced with smart phones and iPads. As meeting planners, it is essential to be familiar with the latest technology.

The Crowne Plaza Hotel in Silicon Valley has taken technology to a new level by utilizing a robot (known as “Dash”) to deliver all amenities to guests. According to the hotel’s director of sales, David Wang, “Dash is fun, cool and more useful than any of us really expected.” Imagine having a robot with the ability to service the entire meeting!

If you’re looking to engage your guests with a more realistic tactic, consider the Catchbox. It is a wireless microphone, covered in foam and is safe to be thrown to audience members. Not only is this device unique and fun, it helps build rapport between the speaker and audience members. Not to mention it will ensure attentiveness, as no one wants to be the person who is hit in the head with the Catchbox.

Gamification is also an excellent way to improve meeting motivation and engagement. Gamification, as it sounds, is the act of combining game with technology. Meeting apps are a great way to create interactions among attendees, but according to Erika Blaney, about 70 percent of all app downloads are never used.” This is why it is crucial to make the app meaningful, and dare I say it, fun!

Technology has even made its mark on site visits. President of Corporate Planners Unlimited, Sherry Parks, admits that she will not visit a site without Google Glass to record and store the inspection. This way she is able to easily share the information with her colleagues and clients.

As you can see, technology is rapidly changing, but it is important to keep in mind that the device must connect with the audience. “Keeping up with technology, being able to talk the talk about what is coming and how it is going to be useful, makes the planner that much more essential,” says James Spellos, President of Meeting U. So whether you are planning on implementing a robot, or simply spicing up a meeting app, it is vital to watch upcoming technology trends and know how they will influence your next meeting or big event. 


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Written by Kalyn Tripodi

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JNR Incorporated is a globally recognized leader specializing in creating custom programs that motivate, engage and reward the employees, customers and channel members of our Fortune 1000 clients. For over 35 years, JNR has designed and delivered a comprehensive suite of solutions including incentive travel, prepaid reward and gift cards, meetings and conferences, events and entertainment, technology solutions and marketing communications.  Our programs produce measurable results and are proven to increase performance, loyalty and revenues.

Photo:  Bending surfaces by petrOLLY is licensed under CC by 2.0

Thank You to our Starwood Hawaii Friends

Special thanks to our Starwood Hawaii friends for the wonderful map they brought today to JNR.  This is a beautiful giclee reproduction of the first printed map of the Hawaiian islands as charted by Captain James Cook, with the background image drawn by John Webber, the official artist on board Cooks’ third and final voyage to the Pacific.

We sincerely appreciate the personalized nature of this gift, as it fits perfectly with the memorabilia displayed throughout the office from travels worldwide. Most importantly, the thoughtfulness that went into selecting this item absolutely reflects their attention to detail and desire to create unique and authentic experiences at their fine hotels and resorts.  Mahalo to Leilani, Stan, Kelly, Don, Susan, Sean and Phil representing the amazing Starwood properties on Oahu, Kauai, Maui and the Big Island.  We love working with all of you to create amazing programs for our clients.

For you history buffs, Captain Cook first spotted the islands in 1778.  He named them the Sandwich Isles in honor of his friend and sponsor, the fourth Earl of Sandwich.  The name was used until the 1840s, when the local name of Hawaii gradually began to take precedence.  Both the map and image were originally engraved, printed and issued in 1784 as part of Captain Cook’s charts and images documenting his 3rd, and final voyage to the Pacific.  This part of the world had not previously been depicted through images before.  Viewing these images and maps in 1784 by Europeans was equivalent to seeing the first pictures from the Moon.  It was said  “No stately home would be caught without a set of Cook’s Volumes and Atlas” .  Look closely and you’ll even see the first recorded view of a surfboard.

Written by Vicki Kern

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JNR Incorporated is a globally recognized leader specializing in creating custom programs that motivate, engage and reward the employees, customers and channel members of our Fortune 1000 clients. For over 35 years, JNR has designed and delivered a comprehensive suite of solutions including incentive travel, prepaid reward and gift cards, meetings and conferences, events and entertainment, technology solutions and marketing communications.  Our programs produce measurable results and are proven to increase performance, loyalty and revenues.

CUSTOMER SERVICE AT THE HEART OF YOUR BUSINESS STRATEGY WILL DRIVE OVERALL SUCCESS

Customer loyalty isn’t what it used to be. There has been a significant change in the process that controls business structure brought around by the digital world we live in.  We are all exposed to Internet access 24/7.  As a result, this has intensified competition and completely changed the way people look at products and service.  Every company must become customer-adaptable in todays volatile and competitive environment.

Never before has there been more of a need for outstanding customer service.  This is instrumental in crafting a company’s brand promise and solidifying customer loyalty. In many cases, service is the deciding and most important factor in brand selection today.

Business must act in a highly collaborative way or risk losing customers through less than exemplary service.  This will no doubt set up a path to failure.  Customer loyalty can only be won when customers feel that the brand cares and has their best interests at heart.  Customer loyalty is fundamental to survival and therefore an organization must center their entire business on the customer and delivering those outcomes their customers expect and want.

Brands and service providers in all sectors are experiencing pressure to boost customer loyalty and enhance customer engagement.  In the past, brands have relied on discounts and loyalty schemes to win customers. Many times this proves costly, ineffective and shows little ROI.

Businesses need to gravitate towards the opposite outcome by providing service that stands out against competitors. When a customer has a good experience, they will remain loyal.  In this generation of using customer insights to deliver smarter results, services and product recommendations are a differentiating factor.  Just look at the amount of money business invests in data analytics and CRM tools to realize rewards.  This data is used to create a more valuable, one-to-one relationship with customers.

When a consumer has a quick, effortless and efficient experience and know the company has gone the extra mile to meet their expectations they are much more likely to recommend services via word of mouth or write positive reviews.

If organizations want to instill company-wide best practices to ensure success and drive loyalty, they must focus on Customer Service.

Our clients and their customers are important to us; they are the core factors of our business.  We build and value partnerships with our clients and deliver solutions to support their objectives, their products and their customers.

 

Written by LuAnn Jalet

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JNR Incorporated is a globally recognized leader specializing in creating custom programs that motivate, engage and reward the employees, customers and channel members of our Fortune 1000 clients. For over 35 years, JNR has designed and delivered a comprehensive suite of solutions including incentive travel, prepaid reward and gift cards, meetings and conferences, events and entertainment, technology solutions and marketing communications.  Our programs produce measurable results and are proven to increase performance, loyalty and revenues.

Put Cash in The Past

The idea of cash is alluring – it is flexible and it gives you the freedom to purchase anything. Who couldn’t use a little extra cash? However recent studies have shown that in terms of incentives, cash may not be the most effective and engaging reward for long term results.

Contrary to popular belief, the 2015 Landmark Survey shows that when given the option, employees did not automatically choose cash as part of their reward. “The study found that on average the most preferred award experience for large awards is a travel award, presented by travel executives, communicated in a public announcement, and combined with the opportunity for special networking” (Van Dyke).  This is good to know since companies are spending $77B on non-cash awards annually!

While cash rewards provide you with the ability to buy anything you want, The Economic Theory suggests that people are more likely to spend cash on utilitarian items rather than something more personally gratifying (Helion and Gilovich 2014; Thaler 1985). Once the cash is spent, the gratitude tends to go with it.  When employees are provided with an experience such as a bucket list trip of a lifetime, they are able to take away priceless memories while having the opportunity to strengthen their relationships with their coworkers and executive leadership. Not to mention, a vacation is a bit more glamorous than a trip to the grocery store.

More and more we are finding that people are motivated by an experience rather than the tangible reward itself.  What is the recipient’s perceived value of the award?  How does the presentation of receiving the award make them feel?  Everyone responds differently to various incentives so to see the most favorable ROI on your program it is suggested that you craft it with levels of personalization weaving throughout.

In the future, instead of assuming that cash is the best motivator, dig a little deeper and determine what would really engage your sales team, employees or channel members.



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Written by Kalyn Tripodi

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JNR Incorporated is a globally recognized leader specializing in creating custom programs that motivate, engage and reward the employees, customers and channel members of our Fortune 1000 clients. For over 35 years, JNR has designed and delivered a comprehensive suite of solutions including incentive travel, prepaid reward and gift cards, meetings and conferences, events and entertainment, technology solutions and marketing communications.  Our programs produce measurable results and are proven to increase performance, loyalty and revenues.

Photo: “Flying” by Moyan Brenn is licensed under CC by 2.0